Criminals impersonate businesses to redirect bank wires. A wire sent to the wrong account can be very difficult to recover. Please take these precautions with every payment.
What Citizens Gold Reserve will and will not do
- We provide wire instructions only after your order has been confirmed, through our verified process.
- We do not publish wire instructions on this website.
- We do not send wire instructions in unsolicited messages.
- If you ever receive a message giving different bank details, do not pay until you have confirmed them with us directly.
What you should do
- Before sending a wire, confirm the instructions with us using contact details you already trust — not details given in the message asking you to pay.
- Treat any message announcing “new” or “updated” bank details as suspicious, even if it appears to come from us.
- If you believe you have sent a wire to the wrong account, contact your bank immediately, then contact us.