This page explains what personal information Citizens Gold Reserve collects through this website, and how it is used.
Information you give us
- When you send a message: your name, email address, your phone number if you choose to give it, and what you write.
- When you place an order: your name, billing and shipping addresses, email address, phone number, and the contents of your order.
- When you create an account: your email address, your order history, and a password, which is stored in scrambled (hashed) form.
Payment is made by bank wire. This website does not ask for, collect or store bank-account or payment-card details, and you should never enter them into any form here.
Information collected automatically
The website uses cookies that are necessary for it to work — for example to keep items in your cart, to keep you signed in, and to complete checkout. Like all websites, the servers that host this site keep standard technical logs.
How we use your information
- to reply to your questions;
- to review, confirm and fulfil your orders, and to verify payment;
- to keep the website and your account secure, and to prevent fraud;
- to meet our legal and record-keeping obligations.
Who we share it with
We share personal information only as needed to run this website and complete your order: with the companies that host the website and deliver its email, and with the fulfilment and shipping partners who need your delivery details to get your order to you. We may also disclose information where the law requires it.
How long we keep it
We keep personal information for as long as it is needed for the purposes described above, including our legal and record-keeping obligations.
Your choices
You may ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us. We will respond as the law that applies to you requires. Some records, such as completed orders, may need to be kept to meet legal obligations.
Changes to this page
If our practices change, this page will be updated to describe them.